Add Your Thoughts: Customer Service Commitment

Navigating food assistance can be intimidating for many of the neighbors we serve. We hope to ease concerns by crafting with our partners a Customer Service Commitment to display in their agencies that reaffirms our shared commitment to providing a welcoming and dignified experience for visitors.

This document will be developed collaboratively with network partners, and the goal is to make it easier for guests to know what to anticipate when receiving food assistance at a partner agency. Once finalized, all partner pantries and meal programs will be required to post the Commitment for guests to see. We expect it to include basic guidelines and common commitments, including but not limited to:

  • Food will always be provided free of charge
  • You do not need to participate in religious activities to receive food
  • Providing a program or agency-based contact guests can contact at the program if they have a concern

We need your help crafting this commitment! If you have an example that you already use, or if you want to participate in a meeting to offer input on a draft, please email Miranda Muro at We welcome your thoughts and ideas.