Connecticut Foodshare recently offered an online presentation on de-escalation practices, offering tips and guidance to turn down the heat on difficult interactions. The presenter in this training is Richard Fisher, former Director of Workforce Development of the Connecticut Department of Mental Health & Addiction Services. Many participants in the training shared positive feedback on the experience:

“I know this is a resource I will return to again and again, for the rest of my life. What hooked me from the start was Rick’s focus on… it’s not whether you’re right but rather on whether you’re effective.”

“Thank you!  Rick was a great presenter.”

A video recording of the presentation is available at